keysure
Frequently asked questions
Thank you for choosing Keysure. The next step is to send us an email confirming your agreement. We will then send you an email outlining the information we need to set up your service.
We aim to set up the service within 24 hours of receiving the necessary information. However, this may vary depending on the complexity of the service required.
No, we do not inform your monitoring station. It is your responsibility to provide them with the relevant information.
While response times in the UK are the quickest, it’s important to note that they may differ based on the specific service needed, as it is a shared resource. Nonetheless, our utmost priority is to promptly and effectively address your requirements.
We offer a range of security and keyholding services, including alarm response, mobile patrols, and keyholding for commercial and residential properties.
Our contracts have a minimum duration of 12 months, ensuring a mutually beneficial partnership that stands the test of time.
If you are a current client, your inquiries will be dealt with by our dedicated customer service team.
If you are a prospective client, your inquiry will be handled by our sales team. They will be happy to answer any questions you may have.
To add a new property to your portfolio, simply contact our customer service team and they will be happy to assist you.
To send us new keys, fobs, or access cards, you have the option to either post them or use a courier service. For security purposes, it is important not to include any relevant details or information about the premises in case the keys go missing in transit. Instead, kindly email us the tracking number of your package so that we can promptly identify your keys.
You can update your details by contacting our customer service team. They will be happy to assist you in making any necessary changes.
Our control room is at your service round the clock, ready to assist with any questions or concerns you may have. Meanwhile, our dedicated sales team is available Monday to Friday from 9am to 5pm, eager to help you make the most informed purchase decision to suit your specific needs.
We apply a callout charge for every call-out received by our control room, whether initiated by your alarm monitoring company, yourself, or your representatives. Each call is subject to this charge.
The keyholding charge encompasses both monthly and annual fees for the keyholding facility offered to businesses. It encompasses administrative expenses as well as setup costs, including staff time devoted to this service.
If you are not satisfied with our service, please contact our customer service team. We will do our best to resolve any issues and ensure your satisfaction.
We provide regular reports and updates on any activity or alarm activations at your property. You can also contact our customer service team for any additional information or updates.
